Smart WiFi won't connect

[AJP4]

I seem to be having a problem with one of my Smart Wifi discs.

It will connect the the router OK using the Ethernet cable, but when I disconnect the Ethernet and leave it to connect via wifi it simply refuses to connect, and I get the blue flashing light continually. I have left it for several hours like this and it hasn’t connected.

I have tried resetting the device using the factory reset pinhole, twice. And I have followed the instructions very carefully many many times. 

I have two other discs which work perfectly. Any idea what's going on?

[Christopher_B]

Hi @AJP4

I use my home broadband for everything so totally get that this needs sorting as soon as possible.

I recommend having a chat with our home broadband team so they can look into this with you, and find out what's going on.

Thanks 

Chris 

[AJP4 · Accepted solution]

Just to close this, and for anyone else with the same issue, after leaving this disc connected for 24 hours, it eventually connected.

I have no idea why it took so long to connect though.