Community Activity

Lost Broadband

Lost broadband on Sunday called Monday and was told a power adapter issue on main router and also the back up 4G was also faulty.  had a new 4G delivered yesterday and set it up and still no WiFi. Someone is supposed to be calling back but nothing so...

Jampot by Visitor
  • 5 Views
  • 1 replies
  • 0 Helpful

Issues buying roaming add on

Is there a known issue with the app ATM? Ever since we landed in Bulgaria yesterday I have been trying to buy a roaming add on but I'm not able to manage any personal information because it says your information is temporarily unavailable" or "we can...

Zvyaro by Explorer
  • 69 Views
  • 3 replies
  • 1 Helpful

Handset repair never happened

I rang about having my phone sent off before warranty ran out then was told I’d get it sorted after the holidays they’ll call me to do it which never happened I had asked multiple times since but was out of warranty and no insurance yet it was a hard...

McGowan26 by Investigator
  • 15 Views
  • 0 replies
  • 0 Helpful

Smart Wifi pro wired backhaul issues

HiI have my EE smart Wifi pro connected to my EE smart hub pro router via Cat6 but i am seeing the following issue, after a day or 2 speeds via the smart wifi pro drops to around 350-400 (I have 1000mb) from around 900-1000mb which suggests to me may...

wenklaw by Established Contributor
  • 904 Views
  • 50 replies
  • 6 Helpful

Broken dial tone

Can anyone tell me why my dial tone is “broken” I.e. it has breaks in it rather than a continuous tone. My phone is connected into my broadband hub. Can I do anything about it? 

ErnieS by Investigator
  • 73 Views
  • 4 replies
  • 1 Helpful

Early Termination Charges in Sky

A few weeks ago, a sales representative from EE came to my house and informed me that new fibre optic cables had recently been installed in the area. He asked if I would be interested in switching my internet service to EE, mentioning that the infras...

spit93 by Explorer
  • 690 Views
  • 9 replies
  • 4 Helpful

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Introducing Safer SIMs

These school holidays, 3.8million families are set to debate smartphone rules with their kids. To help, EE – the UK’s best network for families – today is launching a new suite of Safer SIMs . Safer S...

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Switch on Netflix with EE TV

Here's a quick look at some of the highlights already available on Netflix, and some exciting new content coming soon. Out now Ginny & Georgia: Season 3  As Georgia's trial sends shockwaves through We...

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Back to school tech deals

The move from summer into autumn means a fresh start for many. Whether it’s heading back to school, going to college, or returning to work after the holidays, you want to be ready. At EE, we have ever...

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The P.H.O.N.E Chat

Giving your child a phone is a big deal. Not just for them, but for you too. You need to guide them through chats, safety on social media and everything online. That’s why we’ve created our P.H.O.N.E ...

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