Sim swap

Rachel311
Explorer

‎07-06-2020 02:01 PM

I got my son a sim for an old galaxy but on my account where I pay monthly for him. I now want to give him my iPhone and not sure I go about swapping the sim without messing my account up. Any ideas would be greatly appreciated 

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎07-06-2020 02:16 PM

Hi @Rachel311 

 

If you need a new SIM size then see here:

 

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-a...

 

When you order a new SIM your old one will be deactivated, it's normal.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Chris_B
EE Community Star
EE Community Star

‎07-06-2020 02:17 PM

@Rachel311   If his sim fits in the iPhone just put it init.  It’s not the device that’s important it’s the sim. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Rachel311
Explorer
In response to Northerner

‎07-06-2020 02:20 PM

Thank you so much

Sent from my iPhone
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Rachel311
Explorer
In response to Chris_B

‎07-06-2020 02:20 PM

Thank you, that’s really helpful

Sent from my iPhone
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