Sim swap not working,

[Valiow]

Sim swap not working, sim in old 'phone has been deactivated but no service on new phone. It has been 2 days, help!!! New 'phone Redmi8

[Leanne_T]

Hi @Valiow

Do you get signal if you select EE?

Leanne.

[Valiow]

yes can select EE 

No signal

[Leanne_T]

Hi @Valiow

Thanks for the quick reply.

In this case, please give our Mobile Care team a call they can get this looked into, and check the SIM card has been registered for you 🙂

Thanks.

Leanne.