Sim order

[jimjar]

Hello All,

I made a SIM pay monthly order on the 9/11/20 and it still has not arrived yet. 

Please assist as I have now be charged.

Kind regards

Theo

[jimjar]

Hello, 

I placed a sim order to which I have not gotten at all yet, you also have now charged my account for the sim which I have not received. Please can you help

[Leanne_T]

Hi @jimjar

Thanks for coming to the community.

When did you place the order?

How much have you been charged?

Thanks 🙂

Leanne.

[jimjar]

Hello,

My Order was placed on the 9th of this month and I was charged £20.

Kind regards

Theo

[Leanne_T]

Hi there @jimjar

Thanks for coming back to me.

Sorry I did not see your other post on the community with the date you ordered the SIM plan when you first posted.

Have you spoken to our Mobile Care team to get your SIM order looked into?

Thanks.

Leanne.

[jimjar]

Hello, 

I have attempted to call 0800 079 8586 but since I am coming from another provider it is not registering my phone number so I am unable to talk to a human or even get past the initial options.

regards,

Theo

[Leanne_T]

Hi @jimjar

Thanks for coming back to me.

You can call us on 0800 956 6000, no number will be needed, and the team will be able to help.

Let me know how you get on 🙂

Leanne.