Sim not activating

[Keir1]

I purchased a sim from Tesco's yesterday and a £15 top up, it's been approximately 28/29 hours and the sim still hasn't activated I've tried everything, phone on and off, sim out and back in, aeroplane mode n back to normal and nothing, I can't call support because it says no cellular network and i can't call any other support because technical no sim, even when I try log into the ee app it won't let me because it can't find my number, somebody please help

[Leanne_T]

Hi @Keir1

Thanks for coming back to me.

You can find all our contact numbers on our get in touch page, you can call us from any other phone to get this looked into.

Leanne.

[Keir1]

what time do they close i might be able to contact after work

[Leanne_T]

Hi @Keir1

Our customer care team are open 8am - 9pm (Mon to Fri) and 8am - 8pm (Sat & Sun)

Thanks 🙂

Leanne.