Sim not activating

[Keir1]

I purchased a sim from Tesco's yesterday and a £15 top up, it's been approximately 28/29 hours and the sim still hasn't activated I've tried everything, phone on and off, sim out and back in, aeroplane mode n back to normal and nothing, I can't call support because it says no cellular network and i can't call any other support because technical no sim, even when I try log into the ee app it won't let me because it can't find my number, somebody please help

[Chris_B]

@Keir1  your phone number should be on the packaging that the Sim card came with. 

[354-]

Does the sim package have an 'activate by' sticker anywhere? 

[Keir1]

i know the number for the sim, but ee doesnt recognise it when i go on the activate sim page, and it wont show signal to show its activated or let me contact 150

[Keir1]

no, not at all it has is a small leaflet inside that tells me how to get start like place sim into phone and follow setup instructions but it doesnt tell me set up instructions anywhere

[Leanne_T]

Hi @Keir1

Thanks for coming to the community.

Are you using the SIM card in an EE phone or is the phone unlocked?

Also, what phone are you using?

Speak soon.

Leanne.

[Keir1]

EE Device, and google pixel

[Leanne_T]

Hi @Keir1

Thanks for coming back to me.

We will need to get this looked into further for you, if you can give us a call on 0800 956 6000, you won't need to enter a number. Our Pay as you go Care team can help you with the SIM card.

Let me know how you get on.

Leanne.

[Keir1]

i cant call the number i have no credit the sim wont activate

[Keir1]

is it possible to get a skype call or something