Sim hasn't arrived after more than one week

TiddlyWinkz118
Visitor

‎06-12-2021 01:16 PM

I ordered a Sim card last Saturday, expected it to arrive Wednesday latest as it said 2-3 working days. 

 

Haven't received anything, no communication from EE, can't track it using the order tracker and I can't call EE because I don't have a sim...

 

Any help would be greatly appreciated.

 

 

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Christopher_G
EE Community Support Team

‎06-12-2021 03:08 PM

Hi @TiddlyWinkz118

 

Welcome to the community.

 

You SIM card should have arrived through the post within 4 working days. Since you haven't received it yet, I'd recommend calling our Mobile Care team to organise another one to be sent, or pop into your nearest EE store where they can replace it there and then for you.

 

Chris

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