I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.
i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order
It is disappointing to have pre-ordered and not received the device on release day... It has tarnished the excitement of what is hopefully a great device and the communications could definitely have been better from EE...
I was just on EE Live chat. And been told that Samsnung s20 is not even in stock. I asked weather if its the whole of Uk or just my local ee store. He said wait 24 hours orders will be delivered.
I just asked the guy who I was on live chat with. That I have not recieved no confirmation email etc nothing. Then he said it will be delivered in 24 hours
We pre ordered ours 2 or 3 weeks ago and were told they would be here on the 10th. Still no phones. Apparently we were told the wrong information and the ultra may be a week or 2 late
Dont believe a word said on live chat I have a transcript copy of my conversation clearly promising Friday the 13 and also a email from the same person only monday when I email to double check...They are all liars just telling us what we want to hear
They're now saying to me that if I pop into my ee store and they have the phone I stock I can just pick it up from there. Apparently he's leaving a not on my account and I've also screen shot the entire convert. This whole this is a bloody farce!!!
