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Samsung s20 ultra order

Mike197928
Explorer

‎20-05-2020 11:23 PM

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

 

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

0 Helpful
2,739 REPLIES 2,739
Fiona86
Contributor
Contributor
In response to Dean87

‎13-03-2020 01:49 AM

When you look to preorder Samsung now it’s states 31st March? Before it wasn’t at all. 

I was also told I would get mine defiantly today (Friday 13th) but DPD doesn’t show any parcel delivering any time soon. 

looks like we all be waiting on 31st. 🤔😐

0 Helpful
dlads
Contributor
Contributor
In response to Fiona86

‎13-03-2020 01:54 AM

For a £1400 phone, or £80pm 

 

Should we be waiting like cattle? 

 

Corona or not, other people do have their devices, so priorities aren't as they should be..

 

EE has given decides out on the 10th march, so they must have stock.

 

I'd nothing moves by the 20th I'm cancelling the phone and the watch...

 

£79pm for the 128GB +£14pm for the LTE watch. 

 

£95pm x24  £2,280 plus it'll go up, and it's the exynos variant which drains the battery and isn't as fast as the Snapdragon. 

 

Lol why are we waiting?

 

I'm cancelling this crap 

Bigdog1979
Established Contributor
Established Contributor
In response to H3nd0

‎13-03-2020 05:21 AM

Xko is dpd system Sent from my Samsung Galaxy smartphone.
0 Helpful
Bigdog1979
Established Contributor
Established Contributor
In response to dlads

‎13-03-2020 05:53 AM - last edited on ‎13-03-2020 07:49 AM by EE Community Moderator

NB07:02:29Hi been told by ee to contact Samsung as preorder the s20 ultra07:03:20Was told delivery 10thHA07:03:48Let me assist you in regards with the pre order of your device.NB07:04:02ThanksHA07:04:44You're most welcome N. Thank you for raising this with us.07:05:14Dear Samsung Customer, unfortunately your Galaxy S20 order has been delayed. We estimate that we will be able to deliver your order prior to 12th March. We are sorry for the delay and, to apologise, within the next 72 hours you will receive a £50 discount code via email that you can redeem through our website. You do not need to take further action at this time. We’ll send you a text to confirm when your delivery has been dispatched. Thank you for your understanding.07:06:05I can also provide you the contact details of our Samsung Shop Support, for full assistance with the delivery status. Would that be alright?NB07:06:25Yes thanksSent from my Samsung Galaxy smartphone.

 

[mod edit: please do not post personal information on the public board. Thanks!]

0 Helpful
Kev1984
Contributor
Contributor
In response to Bigdog1979

‎13-03-2020 06:24 AM

No its not. I got an email the same day (24th of Feb) with the ee order reference number xko.

 

They dont even accept letters in the tracking on the dpd app...

Bigdog1979
Established Contributor
Established Contributor
In response to Kev1984

‎13-03-2020 07:15 AM

My apologies in past I've always used xko to track delivery you are correct it will only take numbers your lucky you got anything on my upgrade ordered 18th feb told you will receive email near to delivery no confirmation nothing think its away of covering them selfs it's not alot to ask for the truth as we will see today if it's on sale that will be final straw I've never been lied to so much good luck to all and sod ee there a joke 

0 Helpful
Isheth1998
Investigator
Investigator
In response to Gazza8374

‎13-03-2020 07:46 AM

Mine still says Awaiting confirmation. I ordered it yesterday and I have not even got an confirmation email from EE 

0 Helpful
Pritstick86
Established Contributor
Established Contributor
In response to Isheth1998

‎13-03-2020 07:50 AM

Well it's officially launch day and have I heard anything about my order..... NO! THIS IS RIDICULOUS! I'm going in store when it opens and if they have the stock I'll be cancelling my order! I've never experienced such terrible customer service with any company! They actually don't care that were spending so much money for a device that they're not giving us! Not even a single email. Not one!!!!! 😡😡😡😡😡😡

Liam2020
Explorer
In response to Pritstick86

‎13-03-2020 08:04 AM

Ordered in late Feb but didn't pay until 7th March. I was told by  EE customer service ifI wanted to cancel the order and have it at the store I'd need to repay the £130 I paid again which I simply cannot do. I was also told I'd recieve my order in 2 to 3 days and do not worry. I was then also told the delivery's for the ultra wasn't until the 24th March 😒😒😒 what service have I even gone with because right now I'm feeling like EE are just throbbing people off 😒😒😒

0 Helpful
tranceboy71
Explorer
In response to Meerodin

‎13-03-2020 08:06 AM

It seems EE took all these Pre-order and can not deliver on time because they say, the item is not in stock as  Samsung didn't give them much stock, I say it is a lie. I checked last night and very, John Lewis and other suppliers who can delivery for today. EE very poor communication and could had text or emailed customer. EE lets customer down and the operators tell lies.