Samsung s20 ultra order

[Mike197928]

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

[ben20k]

So why was I told the 10th when I ordered? And why was I told delivery today if that's not true either? No one can seem to give me a straight answer so it's more than a little frustrating......especially when I was expecting the phone on the 10th and heard nothing from ee

[Rob53]

Hi, I ordered the Ultra 512gb model. I was told it would be despatched on Friday 13th. I spoke to EE yesterday and was told they are out of stock on the 128gb and 512gb models. I have no idea when I'll get mine. 

[Bigdog1979]

I just got off phone to a manager he said there honor the s20 plus 5g with discount from my date of order on 18th they cant tell no one precise date as as soon as Samsung sends them to warehouse there allocated to orders they dont no why Samsung are not sending more as they have stack available on there site I give up honesty is the key but prior advisors have guaranteed dates dont make no sense how got all devices but the ultra is low stock with ee think Samsung no they can make more money selling them there selfs and big retailers as no free buds etc it's all wrong good luck peopleSent from my Samsung Galaxy smartphone.

[BrendonH]

You'll get a text from EE and/or DPD the day before it is due to be delivered.

Pre-Ordering doesn't guarantee launch day (or this case 3 days early) delivery. It is sent out on first come first serve

[ben20k]

Getting a txt the day before is  no good when you work away for a living. I need a date so I can arrange something. And it's not on a first come first served basis as I know people who ordered after me who have recieved theres

[BrendonH]

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@Bigdog1979 wrote:
I just got off phone to a manager he said there honor the s20 plus 5g with discount from my date of order on 18th they cant tell no one precise date as as soon as Samsung sends them to warehouse there allocated to orders they dont no why Samsung are not sending more as they have stack available on there site I give up honesty is the key but prior advisors have guaranteed dates dont make no sense how got all devices but the ultra is low stock with ee think Samsung no they can make more money selling them there selfs and big retailers as no free buds etc it's all wrong good luck peopleSent from my Samsung Galaxy smartphone.

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There is no incentive for Samsung to hold them back for themselves the free bud offer is for purchasing everywhere. The free buds are being supplied by Samsung no matter where you purchased EE or Samsung direct or other retailers.

You claim for the free buds once you receive your phone through the Samsung Members app. They are not shipped with the phone and they are not automatically claimed for. You have to do that yourself.

[Pritstick86]

Pre ordered mine on the 28th Feb still haven't heard a single thing 😭

[Bigdog1979]

Rubbish my friend has his ordered two days after me they are saying he is lucky when I proved it to them ! Sent from my Samsung Galaxy smartphone.

[BrendonH]

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@ben20k wrote:

Getting a txt the day before is  no good when you work away for a living. I need a date so I can arrange something. And it's not on a first come first served basis as I know people who ordered after me who have recieved theres

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It always has been this way of getting the text the day before.

It is first come first serve.

Did these others you know about order the exact same phone variant. Colour, storage size same variant etc?

Did they order from EE like you did or from another retailer.

[BrendonH]

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@Bigdog1979 wrote:
Rubbish my friend has his ordered two days after me they are saying he is lucky when I proved it to them ! Sent from my Samsung Galaxy smartphone.

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Same variant? Same colour? Same storage size?