Samsung s20 ultra order

[Mike197928]

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

[Lynztay]

Clearly they didn't expect a delay but it would have become glaringly obvious in this past week (at the very least) that they couldn't meet the demand. Would it have hurt to then release a statement to that affect, which in turn may well have reduced the number of angry, upset, enquiring (etc) phone calls. It's been handled badly and that is why everyone is frustrated. 

[Multiblink]

Im sorry but everyone knew about the pandemic issues overseas.

This has been known for over a month now.

I would understand if they give that info to people who preordered on the 15th of feb.

But i ordered on the 8th of march and Ive got fed the same info.

Dont tell me they didnt know 5 days ago that there would be issues with the deliveries. As im working in logistics myself i can tell you its not working like that.

[Bigdog1979]

It wouldn't be so bad if I wanted to spend 1200 yesterday I could have brought the phone so stock is not the reason its money if its virus how they got stock on all other phones I spoke to a manager yesterday he was honest did not like a order from 18th not being received not only that its because I sent my friends delivery form by email and he ordered 2 days after I would agree if said not sure from the beginning but to be non stop given dates 10th 13th 2red he said honest we dont no we are now going higher as it's not correct feeding cause information and he would ring back after emailing person higher up to give more information he rand back last night and said they have not got back and it's bad service full stop and advisor on phone should not give incorrect information so dont feel sorry for ones that have lied and one was so rude I was called a doughnut as phone was not muted when on hold great service lovely when selling but no help when all you want is correct inf6

[Bigdog1979]

People that ordered on 8th of March how is delivery 13th when I ordered mine on 18th of feb at end of feb went to order for partner and site said 31st dont see how people who ordered on 8th told 13th but that seems like we money grabbing I take it that was on phone as web said a date that's wrong people's phones from just after they put it out have not come so I thought ok I ordered 18th so should be soon I would hate to think when someone ordered in march will get good luck to all this is getting seriously out of hand now no stock go on Samsung web site for next day delivery that was yesterday!! Ok money first !!

[Multiblink]

It was on the phone and i specialy asked are you sure about that as the website is showing 31st answer was no it will be 13th.

Unfortunately now is a bit too late to change their statement as it was confirmed by 2 separate agents

[Bigdog1979]

Glad you do on phone like myself as its recorded like myself good luck hopefully we will get it soon but certain big stores have it john Lewis etc for next day uk delivery and Samsung do so it really does not make sense!Sent from my Samsung Galaxy smartphone.

[Gary_H]

They would have know when they spoke to me on Thursday that they didn't have stock as they had the phones and knew how much stock they had as some people according to ee themselves got it 3 days early. What they should do is go on the samsung website put through a bulk order for next day delivery then send to us. I know its doesn't work like that but it would be nice. Not ee agents fauilt however someone knew at ee and should have updated the system and message everyone. To be honest if I hadn't have called them I would still be in the dark and no message from ee at all. 2 weeks. Really am think of canceling. Might leave ee all together this has happened everytime I have up grades something for the last 4 years. Iys not the virus its them. 

[Multiblink]

Worst case scenario if its not here by 24th

I will cancel everything and switch.

But we will see

[Fiona86]

Sorry to disappoint people, but EE has changed the date of stock from 31st March to “email us when we have the stock in now” this could be going on for months. 

[Lynztay]

I have just come off the phone with EE. I decided to give them a call again just to see if I could ask them to put any rumours to rest, ask for any kind of estimate date wise, are we looking at months rather than days or weeks etc. 

I spoke with such a lovely lady who I believe was being very honest. She read me a statement direct from Samsung that basically stated they didn't expect such high demand (huge eyeroll directed at Samsung) and that they aim to have orders fulfilled BY 31st march.

The lady on the phone said when they say that, it's usually the worst case scenario for a date and hopefully means they will have sorted it before then. This lady also said the last orders to be fulfilled are showing as the 23rd of Feb, time unknown, but as I ordered the 24th, I should be pretty close to getting mine now... here's hoping! 

Oh and one last thing, she also said deliveries can come in at anytime of the day, any day or night. Including weekends. Which means nothing is at a standstill just because it's the weekend 😊 I have a good feeling about this coming week...good luck everyone 😆