Live Chat transcript with Roann from Samsung (21/04/20)
Samsung: Hi , nice to meet you! Hope that you are doing well and safe. We appreciate your interest to Samsung Galaxy S20 Ultra 512GB, well upon checking here we still do not have information if this will be back in stock.
Me: why not?
Samsung: We're really having a hard time to get this model, and we dot have information if this will ba back or not.
Me: so are you saying there is a chance it may not come back into stock?
Samsung: Possible, because it's been months that we still not having stock for this model.
Me: So if this is the case, why is it still being sold on the promise it will be delivered upon stock levels rising?
Samsung: I understand. But again were not yet sure if this will be out because we are still waiting for an update on when this will be available.
Me: So why can it be allowed to be sold if there is no guarantee of stock?
Samsung: In the website you can't able to purchase the model because it is out of stock and in our stock report for three weeks still it will not be back in stock. You may consider other Samsung phone to purchase.
Me: I am not talking about your site, I am talking about UK network providers STILL selling an out of stock handset.
Samsung: Wer do not have information with our Uk network providers and retailers that sell this model.
Me: Perhaps you should do, especially as when I pre ordered I also became eligible to claim a pair of galaxy buds, which I have to redeem via Samsung.
Samsung: We are also an independent retailer and infromation that we can only give are in the website.
Me: I understand that, but other retailers are advertising your products and people are placing orders for something which simply cannot be fulfilled.
Samsung: We're sorry to hear that but thank you so much for raising that. Is there anything else that I can assist you with?
