The EE Community

Smart 5G Hub - No Upload Speed & Constant Connection Drop Off

Hi all,I’ve been with EE for some time now and while the service has occasionally been patchy for a day or two, over the past month it has become close to unusable. We are using the Smart 5G Hub, while download speeds are generally strong (between 30...

Re: Where's the online chat to speak to someone?

Hi I've only just connected my Internet and its been turned off already?

Thinking of switching to an altnet ISP and transferring phone to a VOIP service

I'm thinking about switching to a new ISP who doesn't use OpenReach and what I would do is get that installed and after a few days , if I'm happy, get my landline transferred to a VOIP service which I understand would terminate my contract with EE.Do...

Mis-sold EE contract and unable to resolve

Has anyone else experienced this with BT/EE – Mis-sold contract and threats over Ombudsman complaint? Just wondering if anyone else has been through something similar. Back in February I called BT to query two incorrect charges on my bill. The agent ...

Account has been wrongly cancelled

I added my son to my account was told to collect SIM in my local store on a certain date, went in no SIM had been delivered (this was a Friday) was advised to come back on the Tuesday. Returned on the Tuesday no SIM arrived but the sale assistant cou...

Smart Hub plus with Yale Home Alarm Hub

Can anybody help me? I've recently purchased a Yale Home alarm system, when I came to install it I fell at the first hurdle, (connect the alarm hub to the router via the ethernet cable provided, switch on and wait 30s for the green light),  NO GREEN ...

Wifi 7 Extenders

Hi - Has anyone any experience of the new WiFi 7 Extenders? I have three attached to a hub pro. It seems the best I can get speed is around 200 - 300. Are the Extenders limited in speed? Had significant issues with the new hub pro by itself. On the a...

App is down want to know if theres a problem in wallasey with broadband

My printer cannot connect with wifi

I have an HP envy printer 4500. It is right next to the router and making signals as it is trying to connect to the router but cannot. The wireless network test result came back saying If MAC address filtering is enabled and you would like to keep it...