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20-05-2020 11:23 PM
I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.
i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order
02-04-2020 01:34 PM
@rhiang1984 that sucks, they shouldn't start charging you for the change in plan then, the phone and plan are part of the same contact.
02-04-2020 02:04 PM
I got that text, ee couldn't explain why then at about 7 that evening saying it would be delivered the next day. The text is from dpd. Turns out ee doesn't tell you much until after you get the dpd text.
02-04-2020 02:21 PM
I also complained today as the grey s20 ultra showing as in stock and dispatchable within a day however we are all still waiting (ordered 12th March). I was advised that the grey isn’t in stock at all. I have swapped to the black and been told it will arrive before 6pm tomorrow.
02-04-2020 02:46 PM
@Gary_HI guess I have to wait until possiblity this evening to find out if it is arriving at some point!
02-04-2020 02:49 PM
Finger crossed for you.
On another note the person who got a faulty one and asked for a replacement did have you actually got it yet?
02-04-2020 03:30 PM
I bought my s20 ultra at an EE store, on March 14, black 128, do I have to call to receive it, I don't speak English, I'm using the translator to excuse my mistakes.
02-04-2020 04:52 PM
@Bobless you can contact them through the chat maybe.
It's best to ask them to move your order to home delivery, just to be certain.
02-04-2020 05:08 PM
Now I get a email from EE saying this Say hello to the Galaxy S20 Series, is it saying it's on the way or is it misleading me?? 🤔🤔🤔
02-04-2020 05:12 PM
I ordered on 4th March and still waiting..I was told my S20 Ultra Cosmic Grey will be here by Friday/Saturday so we shall see,I won't hold my breath though..EE have been a joke with correspondence and communication regarding the pre orders..I get the delay due to what's going on but abit of communication would have been nice especially when i see people on other networks with their phones already!
02-04-2020 05:19 PM
Download the dpd app if you haven't already, that should be able to te you more.