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Samsung s20 ultra order

Mike197928
Explorer

‎20-05-2020 11:23 PM

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

 

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

0 Helpful
2,739 REPLIES 2,739
Bigdog1979
Established Contributor
Established Contributor
In response to Johanm

‎27-03-2020 09:39 PM

On the app you can pick time , tracking etc !Sent from my Samsung Galaxy smartphone.
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Lynztay
Established Contributor
Established Contributor
In response to Bigdog1979

‎27-03-2020 09:43 PM

Each time a notification comes up of something on here, I'm hoping DPD have woken up again! There are at least 3 of us waiting for news tonight.

0 Helpful
Usman7
Valued Contributor
Valued Contributor
In response to Doodle-s

‎27-03-2020 10:02 PM - edited ‎27-03-2020 10:03 PM

Hi  

I have a delivery date on the DPD App for Monday would you know if it’s possible to get that upgraded to weekend delivery as dpd have got the phone from EE.  I’m only in a rush as sold my iPhone as I preordered this end of Feb.

0 Helpful
Gary_H
Established Contributor
Established Contributor
In response to Usman7

‎27-03-2020 10:24 PM

You might be able to, you might have to pay. In the dpd app, click delivery options then click change then see what it says.

 

Might not work but that's how I changed my delivery time. It didn't charge me but Indian's change the day.

0 Helpful
Usman7
Valued Contributor
Valued Contributor
In response to Gary_H

‎27-03-2020 10:28 PM

Thanks Gary 

 

I’ve gone on the app and it’s not showing any weekends on there I’ll try giving them a call Tommorow to see if it’s possible. Tbh I’m just glad I’ve Atleast got a date finally.

 

0 Helpful
Gary_H
Established Contributor
Established Contributor
In response to Usman7

‎27-03-2020 10:41 PM

In that case they might generally not have any more available slots over this weekend. Yeah no harm in calling them I guess

0 Helpful
Bigdog1979
Established Contributor
Established Contributor
In response to Usman7

‎27-03-2020 10:50 PM

On the app u can pay for a time slot or brought forward somtimes but last time I only got to pick time Sent from my Samsung Galaxy smartphone.
0 Helpful
Bigdog1979
Established Contributor
Established Contributor
In response to Gary_H

‎27-03-2020 10:57 PM

On dpd web site it says they are not delivering to certain areas and some only certain days at the moment! So maybe people who never got emails check the site see if your area is affected!Sent from my Samsung Galaxy smartphone.
0 Helpful
Lynztay
Established Contributor
Established Contributor
In response to Bigdog1979

‎27-03-2020 11:10 PM

Still no communication and no disruption to DPD services in my area. I'm so hoping the lad I spoke to earlier didn't lie to me 😏

0 Helpful
Usman7
Valued Contributor
Valued Contributor
In response to Lynztay

‎27-03-2020 11:14 PM

Well I’ve had a text from EE saying Monday but I’ve not received any time slot from dpd other then on the tracker it shows they have the parcel from EE 

0 Helpful