Samsung s20 ultra order

[Mike197928]

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

[rhiang1984]

Bit late now, as the store would be closed, plus I did try to change it but they wouldn't allow me.

Just got to wait I guess.

[finfol007]

Rang Ee, customer care still functional, deliveries still going on...

orders are still being fufiled, a glim of hope for us still waiting.

[davemich]

Hi David have you recieved your phone yet?

[finfol007]

nope

[77cats]

What about us who pre-ordered in a shop? Couldn't those be treated as online orders?

But 512Gb versions still are not delivered, are they?

[rhiang1984]

Well mine is still being delivered to store but I haven't heard back from them, yes I am waiting for the ultra grey 512gb version

[Bigdog1979]

All ee shops are now closedSent from my Samsung Galaxy smartphone.

[Dave1458]

Because shops are closed it would be really helpful if EE called customers to make other arrangements, like home delivery.

[Gooner7]

I just received a message saying good news your order is coming soon from EE . ( assuming it's a generic message 2 weeks after your order is placed. 

 Just wondered if you had had it aswell 

[Bigdog1979]

Totally agree ee should change to home delivery but when I said about picking up mine from shop that had one I had to pay again ! But now we are at a semi lock down where only food medical shops open they should change to home delivery as think its dpd who take the to store but it all comes down to who u get on the phone!! Some just useless some will go out there way and help good luck allSent from my Samsung Galaxy smartphone.