Samsung s20 ultra order

[Mike197928]

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

[Leanne_T]

I'm sorry to hear you were given wrong information about the delay @tranceboy71

All orders are subject to stock from the manufacturer and we're working with them to ensure we can fulfil orders as quickly as possible.
 

I've sent you a private message to get some information from you, so we can feed this back.

Please take a look and get back to me.

Thanks

Leanne.

[Chris_B]

@Rawlings1103   Samsung don’t have stock or are shipping on the 4th of April depending on what model you want.   So how are others getting the device when the manufacturer doesn’t have the device is stock themselves.   

EE would of requested for an amount of devices but they wouldn’t of got that amount as Samsung wouldn’t of had enough devices for all networks/sellers.    

a pre order is not a guarantee of receiving a product on launch day.    

If you want to get it from very then go ahead nothing is stopping you from doing this.     You pay it outright if you have the cash or you can uses Verys spread the cost or even put it on your own credit card.       If you want it that badly go for it nothing is stopping you.   Don’t forget it’s just a phone so no point in getting worked up about not having the lasted device when you want it or believe you should have it by.  

[Multiblink]

I've heard similar answers from a different people.

Its just runing around the truth and I dont get it.

It would have been a lot better if we were given a proper information that way even if some people were disapointed at least no one would complain.

[Liam2517]

This is everything I have had sent to me it's a joke dishonest

[howard72]

Wonder which will end  first ?

The 12 weeks isolation of the over 70's

Or 

EE actually sending my pre ordered s20 ultra 

[Earle90]

I spoke with carphone warehouse. They are guaranteeing for new orders the 31st of march for the next batch of customers. I'm guessing the fulfilled all their pre orders. Unlike some!

[howard72]

Sounds about right wonder if ee fulfilled all there staff pre orders ?

[Bigdog1979]

What does me is this rubbish virus talk it would not live that long I was told when this started phones already here and only a part gets made in China but my partner still gets delivery from China ordered couple of weeks ago but walk in any mobile shop some have them someone dont for new contract but to have 3 or 4 ultras to look and play with see what there like and the thousands that have them they just making money as if we get locked down there half ok other companies ain't just made big money are going to be in debt its all to do with money in a couple of weeks then it might be because of the virus!! Good luck to all but ee losing my long term contracts asap!Sent from my Samsung Galaxy smartphone.

[Stefano1990]

Is there a template you just copy and paste leanne? Talk to us like humans we get there is a shortage of stock but expand on that point. You just come back with the same generic tripe you get on chat.

[rhiang1984]

If I go into lockdown mode, what is going to happen with my phone order as currently going straight to the EE store! I do want my phone 🙁