I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.
i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order
The company is a joke been with them for a very long time .
Store staff promise the world went with a larger contract and even got a second line on the same day well guess what EE I will no longer be using your company as of next week shocking service dishonest to your customers
@BrendonH not a lot really but I have paid for an early upgrade. The later you leave it the less you pay so as there is a delay I'd like to think they would credit some of the upfront fee. I doubt it though!
The store can't just give you this money so you will need to speak to 150 about it.
BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15) If I have helped please click the THUMB/SOLUTION buttons below
If its a smart plan The upgrade fees have a set time line, £200 after a few weeks £100 after 6months even if its one week before the due date you'll pay the £100.. So this isn't really relevant unless you get it after the year mark and you've paid the fee upfront?
I've had to pay my upgrade fee on ordering. Peeves me that they have the money and I'm waiting. More importantly, better comms from the high and mighty in EE towers would be very helpful. Even if its we have an order but if you've not had a message by 6pm sadly you are holding your place for delivery. Just something. Sent from my Samsung Galaxy smartphone.
When the release date has already gone and no one is getting any truth from EE at all whether it's because samsung are in high demand or not, the phone company we are all using shouldn't lie or tell up some stupid script they have all been given, yes I'm my opinion some compensation should be given if they cannot supply you with a phone that your paying for. When other suppliers have the phone in stock how can EE say there was not enough stock distributed?
@Rawlings1103 you are not paying for the S20 yet it will not start to be charged on your account until it has dispatched. So no compensation is needed.
BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15) If I have helped please click the THUMB/SOLUTION buttons below
@Rawlings1103 Who has the device in stock ? And I mean you will get it as all networks don’t have stock of this device as there wasn’t enough for launch day for everyone or pre-ordered.
no network can magically get more devices than what is supplied by Samsung.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Your still paying for a contract through the company who cannot give you a straight answer. And out of everything I say you point out not paying for the s20 yet which clarifies not getting compensation. Most people pre order anything thats not released yet to get it day of release. Not getting it day of release like promised when first pre ordered requires compensation
