I ordered my Samsung S20 Ultra in February as an upgrade on my main line (I have 6 lines with EE and 1 with a competitor). I wanted the new Samsung S20 Ultra by the release date so I had the choice of either taking a new line out with the competitor and giving my youngest daughter my main line or upgrading my main line and taking out an additional line for my daughter. The competitor said they could deliver on the 13th but the sales representative said that I would be able to get my phone 2 days before the launch date (the 11th). I have just spoken to an advisor and at first she could not see my order and left me waiting on hold until she could find it. When she returned I was told that they are out of stock of my phone and could not give me any date of when to expect it but told me to ring up in a weeks time to check if they have a date yet, this confused me as this is not what I was told when I ordered it. I wouldn't usually mind but I feel as I have been lied to just to keep my business, especially seeing I spend over £230 per month with EE and I have been a loyal customer since the days of Orange.
