I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.
i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order
I too have just been sent this via text message from ee,
Hi gary thanks for pre-ordering the Samsung S20 Ultra 512GB 5G Cosmic Grey. Because you got in early, you'll receive your device 3 days before the official launch date. If you chose delivery to a home address, it will be delivered on 10 March and we'll require a signature. If you chose delivery to a store, it will be ready to collect from 10 March and you'll need either your passport or driving licence and credit or debit card. We hope you enjoy it
I just called EE and was advised mine has been picked so should receive it tomorrow.
FYI I originally ordered a S20+ on 13th Feb, then called back on 18th Feb to change order to an Ultra 128GB. My tracking still shows as 24th - 26th March, but I too received the text (on Friday) that I am to expect delivery on the 10th.
hi im also having the same problem, i ordered mine on the 26th of feb and got told it will be with me on the 10th of march but when i check the tracking comes up saying no info available.
I spoke to someone on live chat and they couldnt confirm anything and kept telling me its a first come first serve basis.
EE have the worst customer service and are unwilling to help resolve any issues.
