Samsung s20 ultra order

[Mike197928]

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

[Hoggar10]

Mine is an early upgrade

[Gazza8374]

My pre order is my standard upgrade 

[Kdonna]

Has your MY EE  changed yet?..... Mine is really upgrade 

[Gazza8374]

If I go on my ee app it won't let me check any of my plan or billing details 

[Wbsgw]

I cant see anything in my ee app and ive had no email at all.  Only a text confirming my order and then a text with the tracking details.

[Gazza8374]

These are the updates I have had so far,

Your pre-order is confirmed:12th feb.

Your order is on track:19th feb.

Good news.Your order is coming soon:26th feb.

Your order is on track:4th mar.

And my its still showing me that expected delivery date 10 march.

[Wbsgw]

Samsung S20 Ultra 128GB 5G Cosmic GreyIncluding your SIM card(s) and any add-on accessory items

Expected delivery date:

24 Mar 2020 - 26 Mar 2020

Delivery to:

Your Address

Order updates

Good news. Your order is coming soon

There's lots you can do in the meantime, including backing up your old device. Check out our guides at EE Help.

03 Mar 2020

Your order is on track

Got a question? Check out EE Help for up to date info.

25 Feb 2020

Your Pre-Order is confirmed

For news on the latest devices, and how to make the most of them with EE, pop by the EE Community.

18 Feb 2020

[Gazza8374]

I put pre-order in on the 11th feb so if it turns up on the 10th march if it does it does if not there's nothing I can do put to wait it out.

[Kdonna]

Same hear 

[Wbsgw]

I just recieved a text saying because i pre ordered im going to recieve my phone 3 days early on 10th march but tracking still states 24-26th