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Samsung Galaxy S8 in stock but not yet dispatched a week later.

IanMcH
Explorer

‎11-11-2018 11:03 AM

On 4th November I ordered and paid for an upgrade to a Samsung Galaxy S8, which EE confirmed was in stock and should be dispatched within 24hours.

 

It has still not been dispatched, and no explanation forthcoming.

 

Any reason?

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎11-11-2018 11:11 AM

@IanMcH  Try calling customer services as there is no account access from here. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎11-11-2018 12:23 PM

Hi @IanMcH,

 

Welcome to the EE Community.

 

Have you received a text message with tracking details?

 

Thanks

 

James

0 Helpful
IanMcH
Explorer
In response to James_B

‎11-11-2018 12:57 PM

No James, I have heard no more from EE.

 

The reason for my question is just that the confirmation email I received stated that “in-stock” items, as they confirmed of this phone, would be processed and despatched within 24hours. That doesn’t seem to have happened yet.

 

thanks

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to IanMcH

‎11-11-2018 01:07 PM

Hi @IanMcH,

 

Please get in touch with customer services so we can take a quick look at your order.

 

Thanks

 

James

0 Helpful