If you pre-ordered a Samsung Galaxy S21 on a smart plan between the 14th of January (00:01AM) and the 28th of January (11:59PM) 2021 you will be able to claim a pair of Galaxy Buds Live and Smart tag. If you pre-ordered the Samsung Galaxy S21 Ultra 5G, you will be able to claim a pair of Galaxy Buds Pro and a Smart tag (details on how to claim below).
If you pre-ordered, or ordered any Samsung Galaxy S21 on any smart plan from the 14th of January until the 6th of April, you will also be able to claim our exclusive Gaming Unleashed bundle.
Play over 100 top Xbox games, including Forza Horizon 4, Minecraft Dungeons, and Gears 5 on your phone with Xbox Game Pass Ultimate—and the awesome Razer Kishi, on us. Choose an unlimited data plan and you’ll also get non-stop data to play anywhere, anytime you want.
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How do I claim my Gaming Unleashed bundle?
You will receive a text message 14 days after you receive your phone to let you know that you can now claim your bundle.
Once you receive this message, text the word UNLEASHED to 150.
You will receive a reply with three separate links, one to redeem Xbox Game Pass Ultimate, one to redeem your gaming controller and one containing the terms and conditions of the offer.
If you haven't received your text after 18 days, please text UNLEASHED to 150 and you are on an eligible plan you will then receive your links.
- Xbox Game Pass Ultimate - when you click the link, you will be prompted to log in to your Microsoft account.
Make sure that you log into and apply the voucher to the gamers tag/account that you want to use the pass on as it is non transferrable.
Once done, you will be able to access Xbox Game Pass Ultimate. - Gaming controller – When you click the link to claim your gaming controller, you will be redirected to the BT shop where you can order your Razer Kishi.
You will be able to finalise your order by signing in to BT Shop or creating a new BT Shop ID.
Your controller will be sent to you within approximately 3 days.
How do I claim my Galaxy Buds and Smart Tag?
To claim your gift, visit the claim portal within the claim period and complete the claim form including your proof of purchase, IMEI (which can be found on the box or in the settings menus) and your personal details.
Claims must be made within the claim period which is between 00:01 on the 28th of January 2021 until 23:59 on the 27th of February 2021.
You will receive a confirmation email once your claim has been received and a further email within 7 days that your claim has been verified.
When will I receive my Buds and Smart Tag?
Your gift will be sent by recorded delivery within 45 days of your claim being validated.
Who do I contact if I have any issues with my claim?
If you have any issues with your claim you can contact directly by
Phone: 0333 016 3421
Email: janpreorder@samsungpromotions.claims
What proof of purchase will I need?
To complete your claim, you will need to supply your proof of purchase.
If you purchased in store this will be your retail receipt and/or your retail order confirmation.
If you have ordered over the telephone or via our website, this would be your order confirmation email or your delivery note.
My upgrade time has rolled around and I've been looking into upgrading to a handset in the S21 family, but I'm a bit concerned that I'm seeing inconsistent information here and across the store, so I thought I'd ask to try to get some clarification on the exact status of the Gaming Unleashed bundle at this time:
* Currently, as I look at the store, the Gaming Unleashed bundle is only listed on the page for the Galaxy S21+; that is, the Galaxy S21 and the Galaxy S21 Ultra pages don't - for me - mention the bundle.
* Also, when I click on the bundle advert on the S21 page, I get further information
This too suggests that any S21 should be valid.
* I was wondering if it was possible that the bundle had expired - and the S21+ page hadn't been updated accordingly - but the original post in this thread does indeed suggest that it should still be available until April 6th. I'm most likely looking at the basic S21 - can you confirm that that is still eligible for the bundle?
* Finally, referring back to the extra information image, that does *not* suggest that a Smart plan is required for the offer; however, posts here suggest that that is the case. Can you confirm one way or another?
I hope you can help; fond as I am of my S7, it's time to move on!
