Early upgrade order

[Hassan112]

Hi

I preordered the samsung s21 ultra 5g as an early upgrade and they sent me a confirmation order but no money was taken out my account. I then received another email which said that my order was not accepted. I want to know the reason why it was not accepted. I now then decided to preorder another one and have done so should I wait and see if that one is not accepted. 

[Leanne_T]

Hi there @Hassan112

Thanks for posting on the community.

To get your order looked into, please give us a call on 150.

Our Mobile Care team can check your account for you and let you know why the order was not accepted.

Thanks 🙂

Leanne.