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Early upgrade order

Hassan112
Visitor

‎17-01-2021 10:33 PM

Hi

I preordered the samsung s21 ultra 5g as an early upgrade and they sent me a confirmation order but no money was taken out my account. I then received another email which said that my order was not accepted. I want to know the reason why it was not accepted. I now then decided to preorder another one and have done so should I wait and see if that one is not accepted. 

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1 REPLY 1
Leanne_T
EE Community Support Team

‎18-01-2021 08:55 AM

Hi there @Hassan112

 

Thanks for posting on the community.

 

To get your order looked into, please give us a call on 150.

 

Our Mobile Care team can check your account for you and let you know why the order was not accepted.

 

Thanks 🙂

 

Leanne.

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