Samsung Galaxy S21 range pre-order offer and Gaming Unleashed bundle

[Sorcha]

If you pre-ordered a Samsung Galaxy S21 on a smart plan between the 14th of January (00:01AM) and the 28th of January (11:59PM) 2021 you will be able to claim a pair of Galaxy Buds Live and Smart tag. If you pre-ordered the Samsung Galaxy S21 Ultra 5G, you will be able to claim a pair of Galaxy Buds Pro and a Smart tag (details on how to claim below).

If you pre-ordered, or ordered any Samsung Galaxy S21 on any smart plan from the 14th of January until the 6th of April, you will also be able to claim our exclusive Gaming Unleashed bundle.

Play over 100 top Xbox games, including Forza Horizon 4, Minecraft Dungeons, and Gears 5 on your phone with Xbox Game Pass Ultimate—and the awesome Razer Kishi, on us. Choose an unlimited data plan and you’ll also get non-stop data to play anywhere, anytime you want.

Incredible gaming on the go with the UK’s no. 1 network for gaming.

How do I claim my Gaming Unleashed bundle?

You will receive a text message 14 days after you receive your phone to let you know that you can now claim your bundle.

Once you receive this message, text the word UNLEASHED to 150.

You will receive a reply with three separate links, one to redeem Xbox Game Pass Ultimate, one to redeem your gaming controller and one containing the terms and conditions of the offer.

If you haven't received your text after 18 days, please text UNLEASHED to 150 and you are on an eligible plan you will then receive your links.

• Xbox Game Pass Ultimate - when you click the link, you will be prompted to log in to your Microsoft account.
  
  Make sure that you log into and apply the voucher to the gamers tag/account that you want to use the pass on as it is non transferrable.
  
  Once done, you will be able to access Xbox Game Pass Ultimate.
  
  
• Gaming controller – When you click the link to claim your gaming controller, you will be redirected to the BT shop where you can order your Razer Kishi.
  
  You will be able to finalise your order by signing in to BT Shop or creating a new BT Shop ID.
  
  Your controller will be sent to you within approximately 3 days.

How do I claim my Galaxy Buds and Smart Tag?

To claim your gift, visit the claim portal within the claim period and complete the claim form including your proof of purchase, IMEI (which can be found on the box or in the settings menus) and your personal details.

Claims must be made within the claim period which is between 00:01 on the 28th of January 2021 until 23:59 on the 27th of February 2021.

You will receive a confirmation email once your claim has been received and a further email within 7 days that your claim has been verified.

When will I receive my Buds and Smart Tag?

Your gift will be sent by recorded delivery within 45 days of your claim being validated.

Who do I contact if I have any issues with my claim?

If you have any issues with your claim you can contact directly by

Phone: 0333 016 3421

Email: janpreorder@samsungpromotions.claims

What proof of purchase will I need?

To complete your claim, you will need to supply your proof of purchase.
If you purchased in store this will be your retail receipt and/or your retail order confirmation.

Example
Example store receipt

 
Eample agreement

If you have ordered over the telephone or via our website, this would be your order confirmation email or your delivery note.

Example delivery note

Example order confirmation

[James_B]

Hi @datavampire,

We’ve confirmed with Razer that their controller does support the S21 Ultra.

The controller actually supports devices slightly larger than the specified dimensions. Both us and Razer have tested this, and the S21 Ultra fits inside the controller.

James
 

[datavampire]

I am sorry I have to strongly disagree here, i suggest you guys actually try it. as i have said there are hundreds of threads on various forums incl Reddit. it does not fit correctly.

As someone who owns both the Samsung galaxy s21 ultra and the razer Kishi it does not i have even sent a support ticket to razer about the issue. people have reported breaking their USB c port and scratching their phones. People have also reported the phone flipping out of it also.

The phone does not even sit flat inside the controller.

You cannot push the phone is fully on the left-hand side either.

And your correct it does indeed say on razers website it fitts, but tbh I think they just amended it before checking it,

And btw it's the camera hump on the back of the phone that is causing the problems.

[Dave6018]

I use it without issue with my s21 ultra , no scratches , my biggest complaint is no sd card slot for my mame roms 

[Redpaul1970]

Be aware that if you live in Northern Ireland you have to pay £3.49 postage for the Razer controller as there is no option the select free postage as per the SMS.

[Redpaul1970]

How long are people waiting for delivery for their Kishi? Ordered on Wednesday and still pending.

[Polaris19]

Not long hopefully but it potentially could differ due to these times. I
was told it was shipped on Wednesday/tuesday and it came Friday so pretty
quick on my end. You should receive it soon. Enjoy!

[Dozer179]

Hi,

I have to agree with DataVampire. The kishi I received does not fit my Ultra. It pings out if you try to jam it in and the USB C is too low to connect to phone without damaging kishi connector or phone through prolonged use.  I know there are two versions of Kishi for Android and one was designed for Xbox gamepass but the one you sent me (through BT) is not the XBox one it's the old design (no xbox button)

The IoS version of Kishi i also own has replaceable rubber inserts for different phone sizes where as this doesn't and its the rubber insert that's blocking phone from fitting. 

Please don't discount this comment, the Kishi I received does not fit and is their old design, not the XCloud one they made for gamepass.

Regards

Stuart 

[James_B]

Hi @Dozer179,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so we can make sure you have been sent the correct controller.

Thanks

James

[mclem]

My upgrade time has rolled around and I've been looking into upgrading to a handset in the S21 family, but I'm a bit concerned that I'm seeing inconsistent information here and across the store, so I thought I'd ask to try to get some clarification on the exact status of the Gaming Unleashed bundle at this time:

* Currently, as I look at the store, the Gaming Unleashed bundle is only listed on the page for the Galaxy S21+; that is, the Galaxy S21 and the Galaxy S21 Ultra pages don't - for me - mention the bundle.

* Also, when I click on the bundle advert on the S21 page, I get further information

This too suggests that any S21 should be valid.

* I was wondering if it was possible that the bundle had expired - and the S21+ page hadn't been updated accordingly - but the original post in this thread does indeed suggest that it should still be available until April 6th. I'm most likely looking at the basic S21 - can you confirm that that is still eligible for the bundle?

* Finally, referring back to the extra information image, that does *not* suggest that a Smart plan is required for the offer; however, posts here suggest that that is the case. Can you confirm one way or another?

I hope you can help; fond as I am of my S7, it's time to move on!

[James_B]

Hi @mclem,

Welcome to the EE Community. 🙂

Order any Samsung Galaxy S21, on a Smart Plan, before 6th of April and you'll qualify for the Gaming Unleashed bundle.

Hope this helps.

James