Samsung A52 and XBox Black Friday deal

[Samrey09]

Good afternoon

I upgraded to the Samsung A52 on Black Friday because of the offer you had on with the XBox.

I was under the impression that I would receive said Xbox before Christmas (which has spoilt a family Christmas present) or I would not have chosen to upgrade this phone. Not only this, you started my new contract before I had even received my new phone!

I have not once had a problem with yourselves in all of the years that I have been a customer but I am very disappointed by this.

Please can you tell me when I will be receiving the XBox?

Regards

Sam

[Leanne_T]

Hi @Samrey09

Thanks for coming to the community, I'm sorry to hear this. 

What plan did you select? 

Did you make a £30 upfront payment? 

Also, did the plan start when your phone was dispatched?

Thanks 🙂

Leanne. 

[Samrey09]

Hi Leanne

Thank you for getting back to me.

Yes I paid the money upfront. I was expecting this to be resolved by now.

I have the 10GB Essential plan for £35.

Thanks

Sam

[Samrey09]

@Leanne_T 

[Leanne_T]

Hi @Samrey09

Thanks for coming back to me. 

I've sent you a private message for some extra details. 

Thanks 🙂

Leanne.