SIM not provisioned

Jet199119
Visitor

‎07-09-2020 04:54 PM

I have been using the same pay as you go SIM for over 10 years, starting off with Orange and now converted to EE.

However, my phone now says "SIM not provisioned" and I get network errors. My phone still recognises the number so the SIM isn't broken.

I tried to call the EE customer service and input my number but it wasn't recognised - I'm worried it has been deactivated. It doesn't work with my spare phone either.

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎07-09-2020 05:24 PM

Hi @Jet199119 

 

When was the last time you made a chargeable call or text? Could it be that your number is in hibernation?

 

Thanks



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