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SIM not provisioned

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‎17-06-2021 01:01 PM

Hello! 

 

I bought a SIM around a year and a half back but I haven't used it since. 

Now when I tried to reuse it, the sim not provisioned message keeps popping up. 

 

Can I not use the same number and would I need to get a new sim number? 

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XRaySpeX
EE Community Star
EE Community Star

‎17-06-2021 01:13 PM - edited ‎17-06-2021 01:14 PM

If you haven't used it for over 9 months it has been deactivated & you have lost it & its no. for good.

 

EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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‎17-06-2021 01:07 PM

I should also mention that I'm not in the country. 

I'm in Tbilisi, Georgia. 

 

I don't know if this is the reason. 

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XRaySpeX
EE Community Star
EE Community Star

‎17-06-2021 01:13 PM - edited ‎17-06-2021 01:14 PM

If you haven't used it for over 9 months it has been deactivated & you have lost it & its no. for good.

 

EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP