SIM never arrived

[mboer]

I ordered a new SIM card for an additional number. I received a sms a week later that it was delivered, it isn't however, also not at any neighbour. The tracking number I received does not work. It seems impossible to get in contact with anyone at EE. I have been trying for over a hour and at loss what to do. 

[Christopher_G]

Hi @mboer

Welcome to the community.

Is your address correct in your My EE account? Is it possible it's been sent to an old address?

Chris

[mboer]

Hi Chris, no, there is no old address. But yesterday finally I got hold of a very nice person over the phone and I will be sent a new card. Thank you for your response!
Best, Margriet

[Christopher_G · Accepted solution]

I'm glad to hear they've managed to get another one sent out for you, @mboer

I hope it arrives quickly for you.

Chris