SIM card won’t activate

[PMDS101]

I have read all related existing discussions on this topic. It’s been over 24 hours and my sim hasn’t activated.

Yes -  I have done all the troubleshooting suggested. 

I see that I can arrange for a call or book an appointment in store - neither of which for obvious reasons are possible. 

I’ve been on MYEE and I can’t see any chat facility on here to get some additional support. (Which would be helpful when have no signal). I have tried reaching out via Twitter but get auto message saying go to MYEE as they are busy or to got to the EE community. 

This is what I’ve done! Help! 
It is a long time to go without phone access especially in the current climate. 

[PMDS101]

I was just trying this but it says old sim needs to be in old phone and new sim in new phone.

Are you saying to still try this even though - I have NO new phone! 

get text using old sim then switch sim? 

[James_B]

Yes, @PMDS101 Just pop your old SIM in your phone until you have received the text.

James

[PMDS101]

Thanks @James_B 

It’s taken 3 days to get there but it has activated. 

 The instructions you provide to resolve the issue are not aligned with the info in the letter or the guidance provided online.

I would never have known that I had to click the option for a new phone as I don’t have a new phone. The reason for the new sim is as that it was thought the sim could have been faulty. 

it is activated but the signal issues still exist so after all this hassle I didn’t need to get a new sim.

Thanks for the support in getting it activated. It seems I would never of got it resolved otherwise. 

[James_B]

Glad I could help @PMDS101 🙂

Have you tried using WiFi Calling at home to help with your signal issue?

James

[brizo1]

Does this process keep the existing number?

[Christopher_G]

Hi @brizo1

Are you upgrading, getting a replacement SIM or porting your number in from another network?

Chris

[brizo1]

Thanks Chris,

It's a replacement sim for the existing sim I already have (which I think maybe faulty) and obviously, I want to keep my existing number.

Cheers.

[Christopher_G]

Where did you order the replacement SIM from, @brizo1?

Have you tried popping the SIM card in? It might already have your number on.

Chris

[brizo1]

Ordered it from EE through my online account. Dispatched this morning, so don't have it yet!

[Katie_B]

Hi @brizo1. 

Let us know how you get on once the SIM arrives. 

Katie 🙂