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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2659 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15579 Views
  • 51 replies
  • 65 Helpful

Resolved! Additional Libe

HiI ordered an iPhone SE additional line In error when I meant to upgrade. I spoke to two people on here and ended up calling the HO and they sorted it for me. I ordered my upgrade and am using the phone. Yesterday dpd came to collect the phone I ord...

Ronniex30 by Valued Contributor
  • 1411 Views
  • 7 replies
  • 2 Helpful

Re: Delivery

Hi I had ordered my pay as you go phone nearly 10 days ago but i have not received no delivery or any update.All i have received is an email on the day i placed my order which states that i will receive a text message from pdp before the delivery.Mon...

Tracking Number not valid

Hi - no my problem has not been resolved. I have confirmation of my EE Business Order, copies attached with a reference number which appears not to match a valid EE order, nor a trace to any complete payments. My calls the Customer Support Desk & tem...

oscarckc by Investigator
  • 398 Views
  • 2 replies
  • 0 Helpful

Returning unwanted upgrade

Trying to return upgrade, cant get through on the phone, conpleted form but haven’t heard anything, tried emailing no response any other suggestions? 

Louisepeg by Investigator
  • 452 Views
  • 3 replies
  • 0 Helpful

I recently upgraded

I recently upgraded and I’m confused on how to send my old phone back, I thought I was meant to receive something to send it back in?

Lucie12 by Investigator
  • 655 Views
  • 5 replies
  • 0 Helpful

My order

I ordered early hours on the 2nd, I got email said it had been confirmed with order number, not had any other email with delivery tracking on it, it was an upgraded, Iv upgraded to the iPhone 11 (good as new) just wondering how long delivery would be...

Emma1704 by Investigator
  • 420 Views
  • 3 replies
  • 0 Helpful

No email confirmation

Hi i made an upgrade over the phone the other day but haven’t received an email - I did receive a text with a link but that’s it? With my order number and also was told the phone would take up to 28 days as it’s on back order. Is that all I’m suppose...

Bexc14 by Visitor
  • 375 Views
  • 1 replies
  • 0 Helpful

SIM card won’t activate

I have read all related existing discussions on this topic. It’s been over 24 hours and my sim hasn’t activated.Yes -  I have done all the troubleshooting suggested. I see that I can arrange for a call or book an appointment in store - neither of whi...

PMDS101 by Established Contributor
  • 8628 Views
  • 33 replies
  • 0 Helpful