SIM card won’t activate

[PMDS101]

I have read all related existing discussions on this topic. It’s been over 24 hours and my sim hasn’t activated.

Yes -  I have done all the troubleshooting suggested. 

I see that I can arrange for a call or book an appointment in store - neither of which for obvious reasons are possible. 

I’ve been on MYEE and I can’t see any chat facility on here to get some additional support. (Which would be helpful when have no signal). I have tried reaching out via Twitter but get auto message saying go to MYEE as they are busy or to got to the EE community. 

This is what I’ve done! Help! 
It is a long time to go without phone access especially in the current climate. 

[PMDS101]

The let’s chat links are not active. 

[James_B]

Hi @PMDS101,

Have you activated your new SIM at myaccount.ee.co.uk/activate-sim?

Thanks

James

[PMDS101]

Yes I did James

but it still says ‘waiting to activate’

ive tried every suggestion and not been able to get through to anyone on chat. The links were not live or active. And when they eventually  were it said ‘busy’

2 days no signal and unable to contact support other than via this group.

I’ve resorted to now putting my old sim in as poor signal is better than NO signal.

[PMDS101]

Yes I did James

but it still says ‘waiting to activate’

ive tried every suggestion and not been able to get through to anyone on chat. The links were not live or active. And when they eventually  were it said ‘busy’

2 days no signal and unable to contact support other than via this group.

I’ve resorted to now putting my old sim in as poor signal is better than NO signal.

[James_B]

Hi @PMDS101,

Did you have your old SIM in your phone when you tried to activate your new SIM?

You'd need the code that was sent to it via text to complete the process.

Thanks

James

[PMDS101]

No I had my new SIM in when I tried to activate my new sim.

shoukd I have had my old sim in? 

[James_B]

Yes @PMDS101, when activating your new SIM, you'll be asked to enter a code that is sent to your old SIM via text. You can't complete the process without this.

James

[PMDS101]

Thank you

however, No pin received when I go to activate via old sim. 

the pin I’ve used when prompted by new sim is the one in the letter I received. 

so without the text you are saying this means I can’t complete the process. 

definitely no pin texted to me.  (In fact I don’t see where it states it in any of the guidance)

[James_B]

Hi @PMDS101,

Are you activating your SIM at https://myaccount.ee.co.uk/app/activate-sim?

If you are, please select the SIM for a brand new phone option.

Thanks

James

[PMDS101]

I didn’t try that option as it’s not a new phone. 

 ! After 3 days ... I’ll try anything !