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26-11-2021 09:23 AM
Hi I have upgraded to an iPhone 12 and was sent a new SIM card which I activated yesterday but I still have no signal and my old SIM card has been deactivated. Can anyone help?
thanks
26-11-2021 10:38 AM
Morning @Bexmack
Thanks for coming to the community.
Have you tried restarting the phone?
Does the new SIM card work in your old phone?
Thanks 🙂
Leanne.
26-11-2021 10:50 AM
Hi I’ve restarted it a few times and tried it in my old phone and it still doesn’t work 😕
26-11-2021 11:11 AM
Hi @Bexmack
Thanks for trying.
Does it show no service or any other error message?
If you go into Settings > Mobile Data > Network Selection, does EE show?
Leanne.
26-11-2021 11:42 AM
It shows no service. When I look in settings it shows ee as the network
26-11-2021 11:54 AM
Thanks @Bexmack
In this case, please get in touch with our Mobile Care team and they will get this looked into for you.
Thanks.
Leanne.
26-11-2021 02:15 PM
Hi I’ve tried several times to use the live chat (I can’t ring as both SIM cards aren’t working) but it’s not working therefore I have no way of getting in touch. What are my options?
26-11-2021 02:19 PM
Hi @Bexmack
I'm sorry we have no account access on the community.
Do you have a phone that can receive calls at all?
Leanne 🙂
26-11-2021 06:12 PM
I’m using my husbands phone to ring however have been told the current wait to speak to someone is 30 minutes. I’ve now been without my phone for over 24 hours
27-11-2021 08:15 AM