SIM card not activating

[Bexmack]

Hi I have upgraded to an iPhone 12 and was sent a new SIM card which I activated yesterday but I still have no signal and my old SIM card has been deactivated. Can anyone help?

thanks 

[Leanne_T]

Morning @Bexmack

Thanks for coming to the community. 

Have you tried restarting the phone? 

Does the new SIM card work in your old phone? 

Thanks 🙂

Leanne. 

[Bexmack]

Hi I’ve restarted it a few times and tried it in my old phone and it still doesn’t work 😕

[Leanne_T]

Hi @Bexmack

Thanks for trying. 

Does it show no service or any other error message? 

If you go into Settings > Mobile Data > Network Selection, does EE show? 

Leanne. 

[Bexmack]

It shows no service. When I look in settings it shows ee as the network 

[Leanne_T]

Thanks @Bexmack

In this case, please get in touch with our Mobile Care team and they will get this looked into for you. 

Thanks.

Leanne.

[Bexmack]

Hi I’ve tried several times to use the live chat (I can’t ring as both SIM cards aren’t working)  but it’s not working therefore I have no way of getting in touch. What are my options?

[Leanne_T]

Hi @Bexmack

I'm sorry we have no account access on the community. 

Do you have a phone that can receive calls at all? 

Leanne 🙂

[Bexmack]

I’m using my husbands phone to ring however have been told the current wait to speak to someone is 30 minutes. I’ve now been without my phone for over 24 hours

[Christopher_G]

Hi @Bexmack

Did you manage to get through to someone?

Chris