Hello
After dropping/breaking my S20 last week I was very impressed with the speedy delivery of my brand new phone yesterday.
However, I'm not able to use it (make calls, transfer info, text etc etc) due to 'SIM 1 not Provisioned', constantly appearing. I am exceptionally frustrated - I had work planned for yesterday which I was not able to complete, I also have educational arrangements for my 5yr old son this morning too, which again I cannot attend/complete.
When completing the insurance claim I was advised to take on a new SIM, I have attempted every procedure I can find online to rectify the issue but nothing has worked.
I have been a EE customer for almost 20yrs (T-Mobile days!) I have never been so disappointed with your service. Please can you help me sort this very disappointing issue ASAP.
Thank you
Naomi
