S10+ delay

Tomwafc
Contributor
Contributor

‎06-03-2019 08:49 PM

Why is my order delayed... 

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7 REPLIES 7
Profile closed
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‎06-03-2019 08:57 PM

What colour did you order it in ?

 

My mate is having it in green and it's being delivered tomorrow.

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Tomwafc
Contributor
Contributor
In response to Profile closed

‎06-03-2019 08:59 PM

Ceramic White 512gb 

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Profile closed
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In response to Tomwafc

‎06-03-2019 09:11 PM - edited ‎06-03-2019 09:14 PM

He's having the 128GB version S10+ you will need to speak with customer services as there is no account access here on the Community.

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Tomwafc
Contributor
Contributor
In response to Profile closed

‎06-03-2019 09:13 PM - edited ‎06-03-2019 09:13 PM

I was just wondering whether this is an isolated issue, ee have issued a £20 credit to my account which suggests perhaps many people will be affected...

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Dafish22
Investigator
Investigator
In response to Tomwafc

‎06-03-2019 09:15 PM

It happend to me aswell but phoned them and they said nothings wrong I'll receive my device Friday I don't get it lol 

Tomwafc
Contributor
Contributor
In response to Dafish22

‎06-03-2019 09:31 PM

We better still get the £20 credit for the inconvenience, I'll phone them tomorrow morning. 

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James_B
EE Community Manager
EE Community Manager
In response to Tomwafc

‎07-03-2019 08:34 AM

Hi @Tomwafc,

 

Orders are being shipped on a first come, first serve basis.

 

You'll receive a text message from DPD with tracking details as soon as it's dispatched. You would normally receive this text before 8PM on the day before your delivery.

 

Thanks

 

James

 

 

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