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phone not arrived two days later after being told it was next day delivery

Rhiannon_25x
Explorer

‎07-03-2019 04:25 PM

I ordered my new iphone over the phone on tuesday and was told it would arrive on wednesday with next day delivery yet i’ts now thursday and i’ve received no confirmation email or updates nor have i heard from dpd (also i have checked my junk and spam folders too). thankyou!

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎07-03-2019 05:52 PM - edited ‎07-03-2019 05:52 PM

Hi @Rhiannon_25x

 

Best call CS on 150 and establish the reason for the delay

 

Or you can check order tracking if you have a number.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.