S10 5G cannot connect to 4GEE WIFI
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
09-08-2021 12:57 AM
My phone cannot detect the modem that I have been always using with it.
Any solutions, please?
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
09-08-2021 06:38 AM
Hi @soni62gh
Tried restarting both devices?
Is your modem in discovery mode?
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
09-08-2021 08:54 AM
Hi @soni62gh ,
By modem, I believe you are referring to the 4GEE router which does indeed have an inbuilt modem.
By cannot detect, I believe you are saying that the router's WiFi SSID cannot always be found.
The standard solutions are to turn the phone WiFi off and on, and to carry out the reboots as advised above. You may also leave the phone connected the entire day to see if the connection still disappears.
If the problems persist, you will need to isolate the problem by getting a second WiFi device to connect to the router. If this second device, such as a laptop, has the same issue, the router may be faulty and might be returned for testing.
Alternatively, you could replace the 4GEE router with a device such as the Netgear MR1100 bought online so it can be returned if not suitable. Good luck!
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
09-08-2021 11:36 AM
Does the phone see the mobile router's SSID in its list of networks seen? If so, tell it to Forget that connection & then connect afresh.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
10-08-2021 10:52 PM
Many thanks to you all.
I have restored connection between my phone and the modem.
I deleted the modem from the list stored on my phone and waited for some time before restarting both devices.
Thanks again. 🙂🙂🙂
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
10-08-2021 11:07 PM
In other words Forgetting the connection on the phone as I suggested 🙂 .
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
