Rubbish EE

[watgate]

I bought 2 new sims last week in a shop to use with my new Apple watch. What the customer assistant in the shop in the Gallagher retail park in Cheltenham did not tell me was:

I could not pair my 4 devices, 2 phones and 2 watches as EE have a policy for new account holders that they will only do 2;

She did not tell me that because I bought in a shop, there is no 14 day cooling off period;

So I am now having to pay to terminate my contract early so to anyone out there who is thinking of joining EE....DON'T as I received no help from customer services, the store or anyone at EE. They are rubbish. They did not make me feel like a valued customer.

[Schockwave]

Hello @watgate ,

Welcome to the community,

Have you been back to the store and spoken to them? It would be down to the store for not informing you correctly.

The reason for EE’s policy for new account holders, is they need to see that you are able to keep up with payments etc. Once you have been a customer for a certain length of time and made regular monthly payments, then that is when things change, I would have thought other networks would be the same.

Is there no-one else that could have an account with one of the phones and watches, then you would not have to pay it all off?

Have you spoken to EE to see how they can help you, have you explained exactly to them, in a nice calm way, especially as you were mis-sold the items? You could always pair the watch via bluetooth and still use it, but not cellular, so everything will work as with the cellular watch, but only if the phone is nearby, just not the cellular.

[watgate]

Many thanks for your reply.

The shop manager didn’t want to know and just hid behind the company policy of not being able to offer the 14 day cooling period as the sims were bought in a shop.

I tried talking to customer services in a polite, calm manner but again, they didn’t want to know.

So much for the EE mantra of putting the customer first.

[Christopher_G]

I'm sorry to hear that, @watgate.

I've sent you a private message to get some more information from you.

Please take a look and get back to me.

Thanks

Chris