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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2650 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15523 Views
  • 51 replies
  • 65 Helpful

Rubbish EE

I bought 2 new sims last week in a shop to use with my new Apple watch. What the customer assistant in the shop in the Gallagher retail park in Cheltenham did not tell me was: I could not pair my 4 devices, 2 phones and 2 watches as EE have a policy ...

watgate by Explorer
  • 850 Views
  • 3 replies
  • 2 Helpful

Setting up Cellular for Apple Watch NOT working

I currently have the Apple Watch Series 5, paying for the Cellular Watch which I purchased from Apple themselves. I am on an EE monthly contract with my iPhone. every time I Log Into EE to set up 4G/Cellular on my watch I get this message: ”Our syste...

Cmelodya by Visitor
  • 1176 Views
  • 2 replies
  • 1 Helpful

Resolved! PS4 received but not working

I have purchased and PS4 on my contract. I have received. I tried to play UFC 2 on it and it shows a funny screen and goes off. On Netflix works fine. I need to return it and get a working one. Please advise.Daniel.

Gerula by Explorer
  • 1463 Views
  • 4 replies
  • 0 Helpful

Is it in stock or no?

Hi, Only a small question really, I ordered an s20 yesterday (fully understand there may be a delay with the current circumstances) and on my confirmation where it says my order, it says - "Samsung s20Out of stock nowNow in stock - dispatched normall...

Leesh1 by Investigator
  • 1341 Views
  • 10 replies
  • 3 Helpful

Upgrade

Can I give my upgrade to my daughter who's number isn't due an upgrade?

Jennyw86 by Visitor
  • 693 Views
  • 4 replies
  • 2 Helpful

Disgraceful customer service

The level of customer service I have received from EE since placing an order on the 17th of September has left a bad taste in my mouth and will lead to me looking to take my custom elsewhere I have been lied to by multiple advisors on multiple occasi...

Jaws73 by Investigator
  • 786 Views
  • 5 replies
  • 6 Helpful

HELP. WHY SO DIFFICULT?

Why is it so bloody difficult to find a way of getting actual help? I've just signed up with EE and was offered a speed of 70 odd mps. For 3 nights running I'm down to less than 2.The help page just leads to endless nothingness and diversion to help....

Cancellation

I wish to cancel my wifi which is on a rolling monthly contract. I have already cancelled my direct debit. Do I need to do anything else? 

BrianG13 by Explorer
  • 786 Views
  • 3 replies
  • 1 Helpful

Upgrade

My phone is due an upgrade, I want to get the xr but there’s a cheaper deal on another site but still with ee how do I go about doing this? Do I need to cancel my contract and take out a new one or can ee offer the same deal to me? 

Sam1505 by Visitor
  • 519 Views
  • 2 replies
  • 1 Helpful