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Router problem

Garden888
Visitor

‎28-04-2021 04:57 PM

The broadband router is not working smoothly. The orange light is on every now and then, and I have to reset the router. It works again but later similar problem occurs again. Does anyone overcome similar problem as this is so annoying? Doe anyone successfully request EE to change the poor performing router to a better quality router?

0 Helpful
2 REPLIES 2
pip11
Scholarly Contributor
Scholarly Contributor

‎28-04-2021 06:03 PM

Is there any noise on your line? 17070 option 2, best with corded phone.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎28-04-2021 11:18 PM

Which EE router? Which light goes Orange?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful