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Faulty 4G Wifi unit

Don_hci
Visitor

Hi Guys.

Hello and nice to meet you all, sorry about the circumstances but I'm  lost as to what to do? I have a EE home broadband service which is faultless and no complaints. As I have also a mobile phone but I was given a 4G wifi unit from EE to which I ordered a new sim card and monthly subscription so I could gift some of my data across go it for my girlfriend. the unit worked well for approx 4 minths but has now been faulty for 2 weeks and counting? I feel let down as I pay for 2x mobile contracts and a broadband service but feel left out in the cold? any thoughts on how to get the init replaced or cancel the other mobile service.

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Don_hci   Call customer services as you do have warranty on the device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Don_hci   Call customer services as you do have warranty on the device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.