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Returns

Marl3y1965
Visitor

‎28-11-2020 11:17 AM

Can someone please help me. I've been trying to send a mobile phone back to ee. But getting know where. Been on the phone to them since Thursday & keep getting put on hold I was on hold for a hour yesterday and a hour today.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎28-11-2020 01:24 PM

Why are you sending it back?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leanne_T
EE Community Support Team

‎28-11-2020 04:12 PM

Hi there @Marl3y1965

 

Thanks for coming to community.

 

Is there a reason you would like to return the mobile phone?

 

Did you receive the device from EE in the last 14 days?

 

If so, you can find information on our How can I return a device bought within the last 14 days, Help page, you will find an online form to complete to return the device 🙂

 

Leanne.

0 Helpful