The EE Community

My pack didn't renew automatically

I have topped up my account but it didn't renew automatically.

Using my credit

I’ve just topped up £10 on my credit and am trying to get the £10  8gb pack using it , how do I get it without doing a subscription?

Roam Inclusive Package

I have just received a message that my Roam Inclusive Extra package has been removed from my plan.    I am in contract until November 2025 and as a frequent traveller use this regularly.    No reduction in price but a large part of the reason I took ...

Returning kit I don't have after house sale fell through.

A day before I was supposed to complete on a house sale our buyer pulled out. So our move from Cheshire to Wales didn't happen.I had previously arranged broadband and new kit was being sent to the house in Wales (a rental house). Obviously, I was not...

Xbox Game pass Ultimate not cancelled with account

Cancelled my account in February this year and I've just seen that my ultimate pass is still live. Called EE they can't help, Called XBOX, they can't help. Checked the forum and seen this is a relatively common issue. Is there any way to get help fro...

I'm trying to change the date of my last payment to activate my card

Hello, I'm trying to change the date of my last payment to activate my card for a few days until I pay it, but I can't.

I would like to turn off content locker

Broadband test speed not working

Hi I switched to full fibre from virgin media on Tuesday the 8/4/2025  when I try to test my router’s speed via the EE speed test on the app it always fails saying the fault is on there side.The safe search is also not working.Can anyone give me some...

File Sharing

I'm trying to share files across my home network with a combination of windows 10/11 computers. I've followed all the setup instructions I can find to do with windows but I'm sill having no joy. Are there any settings on the EE Smart Firewall I need ...