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Phone over heating

Shaylp
Valued Contributor
Valued Contributor

 What can I do if every time i put my phone on charge it badly over heats ? Would that be manufacturing problems and how do I go about it as cant leave it charge for longer than 5 minutes. Thank you 

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Shaylp  it sounds like you’ve got a battery problem because it’s the battery that is getting hot you can call  EE customer services so it can be sent off to be looked at or you can contact the manufacturer but depending on how long you’ve had this device for you might need to pay to have a new battery fitted. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leanne_T
EE Community Support Team

Hi @Shaylp

 

Thanks for posting on the community.

 

I can see you have had some great advice from @Chris_B, just to add you can also use our online troubleshooting tool and this will let you know your next steps.

 

Let us know how you get on 🙂

 

Leanne.