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Community Activity
Chatbot not working
I have been trying to purchase the 120gb pay as you go pack from the chatbot, but after replying with “YES” it just stops and presents all the other packs again and again
Resolved! How to get in contact with a customer service person
I am being sent text messages and emails advising to return my BT wifi disc or I will be charged... as I did not have a wifi disc from BT I have nothing to return -- but I cannot get to speak to anyone at EE to discuss this, the test and emails and n...
Can’t call uk from Portugal
Still unable to make mobile calls out of Portugal on EE, can only receive them
Home Phone Adapter flashing red - Will not connect to homehub2
HiWe ordered a Home Phone Adapter after a letter we received about old phone lines not going to be used so we needed this adaptor to use home phonehowever when I press the WPS? button on side of homehub2 and then press and hold pair button on the pho...
Poor ethernet performance
Hi allI’ve noticed recently I get much higher speeds over WiFi than I do Ethernet which I find strange (tested with a 2.5gb port laptop, get about 600mbps max) . I’ve had a look at the technical log and it seems Ethernet port 2 seems to go up and the...
Unable to receive some messages or get messages late
I am able to send messages to people and the person receiving my messages gets them on time however when they send a message to me I don't get it or I get it a few hours late. Why is this?
I am currently in Portugal and cannot make calls
I am currently in Portugal and cannot make calls on my mobile iPhone 14 all calls are failing . I have roaming on for eu
Mobile data not working and i've tried everything!
Please help! I'm on a pay as you go SIM.... mobile data has always worked until 26th May 2023 and then it just stopped with no warning or changes. I left it for a couple of weeks without changing anything, thinking it may be a network issue and still...
Old SIM deleted - cant access new esim
Hi there,I was having issues with my SIM. EE guide went through various trouble shooting, including having me delete my old esim.I was told that a new esim would be ready to download today, which it is.However, when I try to access it, a code is bein...
Upgrade
I've chosen a new phone but clicked wrong colour how can I amend this
