Return to consignor requested?

[B_Robbo]

I have recently purchased a IPhone 11 pro max. I have gone on to the trackong info provided by DPD and it says that a return to consignor has been requested and that the phone is noe being returned to EE. Can I get an explanation onto what happened or at least what might have happened to cause this? 

[James_B]

Hi @B_Robbo,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to take a look at your order if you get in touch.

Thanks

James

[B_Robbo]

Since I don't have am EE phone number yet how do I to contact anyone about the order?

Everything seems to need an EE phone number and the Join EE chat is currently closed. 

[James_B]

Hi @B_Robbo,

If you are a new EE customer, please contact our sales team on 0800 956 6000.

Thanks

James