Return older phone when upgrading

Lorenzo94
Contributor
Contributor

‎25-09-2021 01:51 PM - edited ‎25-09-2021 01:52 PM

Good afternoon all, I have just received my new iPhone 13 Pro today. As I have upgraded early, I have to return my older iPhone 12 Pro. I only got the new phone delivered by DPD and no box where to send my older phone back to EE. Will I get it separately in the next few days?

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎25-09-2021 01:57 PM

Hi @Lorenzo94

 

Thanks for coming back to the community. 

 

The trade in pack will be sent separately by post. 

 

Thanks 🙂

 

Leanne.

Lorenzo94
Contributor
Contributor
In response to Leanne_T

‎25-09-2021 02:25 PM

Thank you very much for clarifying this ☺️

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Leanne_T
EE Community Support Team
In response to Lorenzo94

‎25-09-2021 02:30 PM

No problem at all @Lorenzo94

 

Have a lovely weekend. 

 

Leanne.

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